FREQUENTLY ASKED QUESTIONS

Standard UK delivery takes 3-5 business days. Express delivery (1-2 business days) is available for an additional fee. International shipping typically takes 7-14 business days depending on the destination.

Yes! We offer free standard UK delivery on all orders over £100. For orders under £100, standard delivery is £4.99.

Once your order is dispatched, you'll receive an email with tracking information. You can also log into your account to view order status and tracking details.

Yes, we ship to most countries worldwide. International shipping costs vary by destination and will be calculated at checkout. Please note that customs fees may apply for orders outside the UK.

We use premium materials including high-quality cotton for apparel, durable vinyl for stickers and decals, and eco-friendly inks for all our printing. Our products are designed to last and maintain their quality after multiple washes.

Our apparel ranges from XS to 5XL for most items. Each product page includes a detailed size guide with measurements. If you need help choosing the right size, feel free to contact us!

For best results, wash printed apparel inside out in cold water and avoid tumble drying. For stickers and decals, apply to clean, dry surfaces for optimal adhesion.

Absolutely! Our professional design team can create custom artwork based on your specifications. Visit our Design Studio page to learn more about our custom design services and request a quote.

We accept high-resolution files in PNG, PDF, AI, EPS, and SVG formats. For best results, submit vector files or images at 300 DPI minimum. Our team can help optimize your artwork if needed.

Initial concepts are typically ready within 3-5 business days. The total timeline depends on the complexity of the project and number of revisions. Rush services are available for urgent projects.

Yes! We provide photorealistic mockups of your design before production begins. This allows you to see exactly how your finished product will look and request any changes before printing.

We accept returns within 30 days of delivery for non-customized items in their original condition. Custom or personalized items cannot be returned unless there's a defect in quality.

To request a refund, contact our customer service team with your order number and reason for return. Once approved, you'll receive return instructions. Refunds are processed within 5-7 business days after we receive the returned item.

If your order arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange a replacement or refund at no extra cost to you.